Legal Agreement

Terms and Conditions

Please read these terms carefully before using our services

1. About Capup Financial Services

CAPUP FINANCIAL SERVICES PRIVATE LIMITED ("Capup", "we", "us", or "our") is a Non-Banking Financial Company - Non-Deposit taking - Investment and Credit Company (NBFC-ND-ICC) registered with the Reserve Bank of India (RBI). By accessing or using our website (www.capupnow.com) and services, you agree to be bound by these Terms and Conditions.

Important: We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms. Please review this page periodically.

2. Eligibility

Our services are available only to persons who:

  • Are at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872
  • Are residents of India
  • Have the legal capacity to enter into binding financial agreements
  • Are not undischarged insolvents or subject to any legal disability

3. Services Offered

Capup provides financial services including but not limited to:

  • Business loans and credit facilities
  • Working capital financing
  • Investment advisory services
  • Other credit and investment products as may be offered from time to time

4. KYC and Documentation

KYC Compliance

You must complete KYC (Know Your Customer) verification as per RBI guidelines and provide valid identity, address, and income proof documents.

Accurate Information

All information provided must be true, accurate, and complete. Providing false information may result in rejection of application or termination of services.

AML Compliance

We comply with Anti-Money Laundering (AML) regulations and may conduct additional verification as required by law.

5. Loan/Credit Terms

  • Interest Rates: Interest rates, processing fees, and other charges will be disclosed in the loan agreement and are subject to our Interest and Charges Policy.
  • Repayment: Repayment terms, EMI schedules, and due dates will be specified in your loan agreement. Timely repayment is mandatory.
  • Prepayment: Prepayment and foreclosure terms, including any applicable charges, will be as per the loan agreement.
  • Default: Failure to repay may result in penal charges, negative credit reporting, and legal action as per applicable laws.
  • Security: Loans may be secured or unsecured as specified in the loan agreement.

6. Credit Information Sharing

By availing our services, you authorize us to share your credit information with Credit Information Companies (CICs) such as CIBIL, Experian, Equifax, and CRIF High Mark as per the Credit Information Companies (Regulation) Act, 2005. We may also obtain your credit information from these bureaus for assessment purposes.

7. Data Privacy and Security

We are committed to protecting your personal and financial data in compliance with the Digital Personal Data Protection Act, 2023 and RBI guidelines. Please refer to our Privacy Policy for detailed information on data collection, usage, and protection.

8. Fair Practices Code

Capup adheres to the Fair Practices Code as mandated by RBI. We are committed to transparent and ethical lending practices. Please refer to our Fair Practice Policy for complete details.

9. Grievance Redressal

For any complaints or grievances, please contact our Grievance Redressal Officer. We are committed to resolving complaints within 30 days. For detailed procedures, please refer to our Grievance Redressal Policy.

If your grievance is not resolved satisfactorily, you may escalate to the RBI Ombudsman as per RBI guidelines.

10. Account Security

Confidentiality

You are responsible for maintaining the confidentiality of your login credentials, OTPs, and account information.

Unauthorized Access

Immediately notify us of any unauthorized access or security breach. You are liable for all activities under your account until you report unauthorized access.

11. Prohibited Activities

You agree not to:

  • Provide false, misleading, or fraudulent information
  • Use our services for any illegal or unauthorized purpose
  • Engage in money laundering or financing of illegal activities
  • Violate any applicable laws, regulations, or RBI guidelines
  • Attempt to gain unauthorized access to our systems or data

12. Limitation of Liability

Capup shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, except as required by applicable law. Our liability is limited to the extent permitted under Indian law and RBI regulations.

13. Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms, fraudulent activity, or as required by law. Outstanding dues must be settled even after termination.

14. Governing Law and Jurisdiction

These terms are governed by the laws of India and subject to RBI regulations. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

15. Contact Information

Email Us

support@capupnow.com

Registered Office

3rd Floor, 4th Cross Road,
Behind Shivaji Talkies,
Bangalore 560002, Karnataka, India

Last Updated: March 2024. These terms and conditions are subject to change. Please review this page regularly for updates.

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